NEBB Quality Assurance Program

A Single source for prompt, professional project support

NEBB's credibility is built by maintaining integrity through high standards, quality programs and demonstrated capabilities of its certified firms. This is achieved through NEBB's Quality Assurance Program (QAP). The program ensures swift, single-source mediation and resolution of disputes between NEBB Certified Professionals and their customers. NEBB’s QAP applies to all projects that have been specified for completion in accordance with NEBB’s applicable Procedural Standards and delivered by a NEBB Certified Firm.

NEBB will issue Conformance Certification Certificates when called for in specifications and applied for by a NEBB Certified Firm. A unique certificate is issued for each project covered by a Conformance Certification. A certificate is not a requirement to seek assistance under NEBB’s QAP.

Request for Assistance
A request for assistance may be initiated by a project’s owner or his/her representative either in writing or via a telephone call to NEBB or to a local NEBB chapter.

Resolving The Issue
NEBB will select a qualified, third party professional to evaluate and address all issues within seven (7) calendar days of receiving an initial complaint. NEBB’s qualified third party professional will promptly contact the NEBB Certified Firm and the person who initiated the complaint.

During an initial review the NEBB third party professional may:
• Review applicable plans and specifications.
• Review job specific procedures and submittals.
• Review applicable reports and field conditions.
• Review the accuracy of field data.
• Attempt to mediate a solution with the two parties.

Taking Corrective Action
If NEBB determines that corrective action is required, NEBB will perform one or more of the following actions to resolve the issue:
• Prepare a scope of work document that outlines the corrective actions that are necessary.
• Secure a letter of credit, certified check or payment and performance bond from the original NEBB firm to assure
successful completion of the required work.
• Supervise the required remedial work by the original contractor, if the original contractor agrees to perform the work.
• Select an alternate NEBB Certified Firm to redo the defective work at no cost to the owner, if the original firm refuses to do the work.